At ReliableCalling Inc, we strive to provide our customers with the highest quality prepaid calling card services. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed. By purchasing our services, you agree to this policy.
Cancellation Policy:-
1. Cancellation by the Customer
Request for Cancellation: Customers may request to cancel their prepaid calling card within 24 hours of purchase, provided that the card has not been used. To initiate a cancellation, please contact our customer support team at contact@reliablecalling.com or 732-400-2679.
Unused Cards: If the calling card is unused, you may be eligible for a full refund minus any applicable processing fees.
Partially Used Cards: Cancellation of partially used cards is not allowed. Once a card has been used, even partially, it is considered consumed, and refunds are not available.
2. Cancellation by the Company
Right to Cancel: ReliableCalling Inc reserves the right to cancel any order due to suspected fraud, unauthorized or illegal activities, or pricing errors. In such cases, we will notify the customer and provide a full refund.
Service Disruption: If there is a disruption in service that is beyond our control, we will work to resolve the issue promptly. In the event of prolonged service outages, customers may contact support to discuss possible remedies.
Refund Policy:-
1. Eligibility for Refunds
Full Refunds: A full refund will be issued for cancellations made within 24 hours of purchase for unused calling cards.
Non-Refundable Circumstances: Refunds will not be issued for:
2. Refund Process
How to Request a Refund: To request a refund, contact our customer support team with your order details, purchase receipt, and reason for cancellation. Our team will review your request and provide instructions for refund processing.
Processing Time: Refunds are processed within 7-10 business days after approval. Refunds will be issued to the original payment method used at the time of purchase.
Processing Fees: In some cases, a processing fee may apply to cover transaction costs. This fee will be deducted from the refund amount.
3. Disputed Charges
Contact Us: If you believe there is an error with a charge on your account, please contact our customer support team immediately. We will investigate and resolve the issue as quickly as possible.
Chargebacks: Initiating a chargeback without first contacting our support team may result in service suspension or account termination. We encourage you to work with us directly to resolve any issues.
Contact Information:-
For questions or assistance regarding our cancellation and refund policy, please contact:
Customer Support Email: contact@reliablecalling.com
Customer Support Phone Number: 732-400-2679
Business Hours: 7 days a week , 8am CST to 8pm CST